Refund and Returns Policy

At atbaaqfoods , we take pride in delivering fresh, sealed, and high-quality products. Because our products are perishable food items, our return and refund rules are slightly different from general e-commerce.

Eligibility for Return

We accept returns only if:

The wrong product was delivered.
The product was damaged, leaked, or expired at the time of delivery.
The packaging was tampered or unsealed upon arrival.

We cannot accept returns for drinks & sauces that have been:

Opened, used, or partially consumed.
Stored improperly after delivery (e.g., not refrigerated where required).
Ordered in error (wrong flavor/size chosen by customer).

Refunds

If your return request is approved, we will issue a refund via:
Easypaisa / JazzCash
Bank Transfer
Store Credit (customer’s choice)
Refund processing time: 5–10 working days.

Replacements

Instead of a refund, we may offer a replacement product if the item was damaged, defective, or incorrect.
Replacement delivery is free of charge.

Return Process

To request a return/refund, please contact us at [Support Email / WhatsApp] within 24 hours of receiving your order, along with:

Order number
Pictures of the product & packaging issue